I brought the boxes to a local ups office to get receipt. UPS & DHL Air Express Claims Procedure. to file your claim.The better idea is to try the online reporting feature and clicking the File a Claim link. So I assume that ups people caused the damage. Upon claiming damages, UPS will inspect the damages and make their own report. Europe's top court opened the way to a $2 billion (£1.55 billion) damages claim by U.S. delivery company UPS on Wednesday by annulling a 2013 decision to stop it buying Dutch firm TNT Express. Be sure you make your report to UPS within 48 hours of delivery. Package searches can take up to 10 business days. Your claim has to be less than $15,000 or you wouldn't be starting out in Magistrate Court. You should know that UPS can appeal the entire case if it wants at the end of the Magistrate Court hearing. Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. Support. Ultimately, this thing could play out in Superior Court where you could get tagged for UPS' attorney fees and expenses. UPS is counting on the fact that up to 99% of their shippers do not know how to file or serve a Small Claims Court lawsuit. The lost or damaged shipment cannot be more than one year old and the shipment had to have been insured for the full value. If your item hasn't been delivered and is considered to be 'lost', you should report this within 2 weeks of the expected delivery date. First, sorry to hear about the damaged shipment. Home > Forums > Running a business > Ecommerce Forum > Ebay: UPS has damaged my product. There are two things you need to know to get started. Whether you require postal consulting, distribution reporting, cost center billing, or delivery confirmation, we are here to assist our clients. UPS requires the shipper to report any lost packages. Discussion in 'Ecommerce Forum' started by fabtourorganiser, May 16, ... unless the customer has signed for the delivery to the effect that the parcel was damaged, I dont see how you can claim against the delivery company. No one told me that there is a guideline to follow. Claims for loss or damage of your goods on UPS and DHL Air Express services should be reported within 2 weeks of the delivery date. It has been a day and I haven't received any contact from UPS. Wait 24 hours AFTER the delivery window. UPS can give any number of reasons, the most common being improper packaging. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. For damaged packages, UPS recently streamlined the process, although the buyer must make the claim. UPS Authorizes the Claim. We use UPS to ship and have had damaged shipments and been forced to 'work' with them regarding claims. If they do, when damages occur, they can easily file a claim. Once the report is received, UPS will perform a package search. Since they never complain about the way I prepared the boxes and I never had any return due to damaged package so far. The denial itself is laughable. The buyer has only 22 feedback. There was a huge dent in the side of the shipping box, which compressed the item and dented it. From personal experience, unless the package was lost UPS will always deny our claim. UK Business Forums. He uses a non-residential address. Customers who ship packages need to pack their boxes properly. You can (if you really want to) call 1-800-PICK-UPS (cute, eh?) I purchased an item from a seller on eBay, and it arrived damaged. Edited by: MCKY seller on Jun 8, 2016 10:12 PM The seller asked me to submit a claim with UPS, and I did, and the current status is "Package Inspection Scheduled". As your mail operations partner, UPS Mail Innovations provides the reliable customer care you would expect from an industry leader.